Volunteer counsellor role Can you spare some time to listen to children who need our help?

Man listening to phoneChildline is a vital service available 365 days a year to support children and young people, whatever their worry or concern.

As a volunteer counsellor, you'll be trained and develop the skills needed to offer comfort, support and practical advice to the many young people and children who call us for help.

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What our volunteers say

"The most rewarding part of the role for me is that I know I have made a difference to a child's life."

How to play your part

You'll need to be available:

  • to take part in 44 hours of initial training and mentoring
  • for one 4 and a 1/4 hour shift a week at the same time each week for a minimum commitment of 1 year
  • to attend regular skills development workshops
  • to attend regular supervision

You'll need to be the kind of person who can demonstrate:

  • motivation to support and protect children and young people
  • good IT skills
  • good communication skills (written, oral and listening)
  • an empathetic and non-judgemental outlook
  • working as a team member
  • emotional resilience and ability to identify and deal with feelings (you own and others)
  • a willingness to give and receive feedback and be open to learning
  • maintaining confidentiality

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Training and support for volunteers

Expert training and a supportive network to help you develop new skills and play your part.
Training for volunteers

Donate now

On average, a child contacts Childline every 25 seconds. Donate now and help protect children today and prevent abuse from happening tomorrow.

Donate now

Get in touch

If you have any questions about a role or the training provided, get in touch.

0121 227 7577

Email Childline volunteer recruitment

Volunteer for Childline

Find out how you can help children when they most need it - check out the Childline volunteer roles we have available.
Volunteer for Childline

Help children speak out and stay safe

We're protecting a generation of children against abuse, one primary school at a time. Play your part.
Become a volunteer