Listening to children

Through services such as Childline, counsellors like Sarah give a generation of children a voice when no one else will listen.

Watch Sarah's story
Watch Sarah's story

1 in 5 children in the UK have suffered abuse, robbing them of their childhood1.

That’s why trained counsellors like Sarah are so important, so they can be there for children when no one else is.  

Here Sarah shares the story that’s stayed with her of how she helped a young boy understand that the death of his mother wasn't his fault.

Watch this video



How does it work?

Our Childline service is there to give young people a voice when no one else is listening. Whatever problems or dangers they’re facing, we’re a place for them to turn for support – any time of day or night.

Last year, Childline counsellors like Sarah were there to carry out almost 280,000 counselling sessions with children and young people. They were there to help them when they felt no one else would listen. And our Childline website received almost 3.2 million visits, providing information and advice to help young people overcome any worries they had.

Donations from people like you mean Sarah is there for young people when no one else will listen.

Learn more about Childline

“Some young people come to us about self-harm, anxiety, depression. So just being able to sound off means the world to them because they don’t have anyone else in their life they feel able to do that to.”

Sarah / Childline counsellor

Explore the real stories behind our campaign


  1. Based on NSPCC research with 2,275 young people aged 11-17. 18.6 % of 11 to 17s, or approximately 1 in 5, reported severe maltreatment at some point in childhood.

    This figure relates to their experiences so far in their lifetime; so either they have been abused (but no longer are being, but may still be suffering its effects), or they are currently being abused. It doesn't include what they might go on to experience before they reach adulthood.

    Source: Radford et al (2011) Child abuse and neglect in the UK today.