Childline is here for children and young people wherever and whenever they need us. Feedback from young people has told us:
- Childline helps them feel less alone with their problems
- Childline helps them see their problems from a new perspective
- Talking about problems with Childline helps them open up with other people.
Our Childline staff and over 1,200 volunteer counsellors around the UK delivered over 200,000 counselling sessions in 2020/21. Hear from Omar, one of our counsellors, about his experience helping children during the pandemic.
"The volunteers who contribute are exceptional people… [We] are committed to the service continuing because we want to guarantee it is there for children and young people. We realise there is a real need and we are there for them."
Gwenno Huws, Childline volunteer counsellor (Prestatyn)
Children and young people also turn to our website for support online. Our website puts young people first – with games, tools, advice and support about anything from making friends to child abuse. Young people also turn to Childline’s message boards to share their worries with other young people in a safe online space, with over 58,000 posts submitted in total in 2020/21.
"I have been seeing a counsellor at school for the last few years which has helped. I only see them once a week so in between I look at the Childline website for tips on managing anger and stress."
Boy, 13, Childline website user
In 2018 we created childline.org.uk/kids specifically for children under-12, to ensure our information is accessible for young people of all ages.